![]() ![]() Once the drive is turned off, disconnect the interface cable. Wait a few seconds after the drive has gone into the Trash Can once the activity light has gone out, you can safely remove the drive. If it runs fine, the issue is drivers / software. If the linux freezes or crashes, then it probably disconnected the bootable USB and the issue is the mobo. Before unplugging the drive, it needs to be dismounted by dragging the drive to the Trash Can. If the drive disconnects under linux, then it is likely hardware issue of mobo or the external drive. In Mac OS the drive appears as an icon on the desktop. Shut down your computer and then disconnect the external drive.Note: At times while Safely Removing an external drive, Windows may show a warning that the external drive is busy and cannot be disconnected. You can now power down/disconnect your external drive from your computer. You can either close the pop-up window or it will close by itself. ![]() A pop-up window displays notifying you that it is now safe to remove the device.Once again, select the device you wish to remove and click on the OK button. Click on the device (e.g., external drive) you wish to remove and click on the Stop button.If necessary click/check the Display device components box to expand the view. The Safely Remove window will display any/all detected USB/FireWire devices connected to your Windows computer.Simply click on the up arrow and proceed. Note: In Windows this icon can sometimes be hidden. This will launch the Safely Remove program. Double-click on the Safely Remove icon in your Windows System Tray.Note: Failure to follow this procedure may result in data loss to an external drive. The following are the steps necessary to safely remove an external drive from your Windows computer: For Thunder3 Quad Mini users, please go to and update the firmware.Removing the drive from a Windows Computer :ĭisconnecting or "safe removal" of an external drive from your PC is handled by the Windows Safely Remove program.Make sure the firmware of your device is up to date.Test the device on a different computer.Check the system report to see if the device is still recognized.Make sure the device is connected directly to the coputer and not behind another device.If available, temporarily replace the cable.Plug the cable into a different port, both on the device and on the computer.Make sure the cable is plugged in securily.If you were using Software RAID and everything works after removing the RAID set, re-create the RAID set and test the disks again.Depending on the results, either replace the faulty disk or return the device for repair. If yes, swap the disks and check if the problem follows a certain disk or stays with one particular drive slot. Use Mac OS Extended when formatting the disks. Remove the RAID set and erase the individual disks.If you are using Software RAID, backup all your data in a different location first.If you are using a file system other than Mac OS Extended (HFS+) like APFS or FAT32, backup your data, format the drive using Mac OS Extendend and test it again.If you have encrypted the drive, decrypt it and test it without encryption.If available, run First Aid to check your disk for problems.Go to Applications > Utilities and open the Disk Utility.Add the external drive to the privacy list.On your Mac, go to Preferences and open Spotlight.If you are using a laptop, you might have to do this twice, once for Power Adapter and once for Battery, depending on when the problem occurs.Disable the option to put hard disks to sleep when possible.Following are some tips on how to troubleshoot such an issue: ![]() There could be different reasons why an external drive suddenly disconects, so if possible, it's best to try and narrow down the problem by testing different configurations and settings. Why does my drive disconnect from my Mac? FAQ - Frequently Asked Questions - Knowledge Base ![]()
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